Extended Warranty

1. Introduction

At TygerClaw, we are dedicated to providing high-quality e-bikes and ensuring customer satisfaction. Our Extended Warranty Program offers additional protection beyond the standard manufacturer’s warranty, giving you confidence and peace of mind with your purchase.

 

 

2. Coverage Options

Our extended warranty is designed to protect your investment and can be customized based on your needs. Coverage options include:

• Standard Extended Warranty: Extends the manufacturer’s warranty for an additional 1-3 years.
• Comprehensive Extended Warranty: Covers mechanical or electrical failures, motor and battery issues, and defects beyond normal wear and tear.
• Premium Extended Warranty: Includes all benefits of the comprehensive plan, plus priority service and free replacement for critical components.

 

 

3. Eligibility and Activation

To be eligible for the extended warranty, you must:

• Purchase the extended warranty within 30 days of the original product purchase.
• Provide proof of purchase (receipt or invoice).
• Register the product and warranty online through our official website.

 

 

4. Cost of Extended Warranty

The cost of the extended warranty varies based on the model and coverage duration. Pricing typically starts at 10% of the purchase price per year. Custom pricing is available for bulk or business purchases.

 

 

5. What’s Covered?

Depending on the selected warranty plan, coverage may include:

• Manufacturer defects and malfunctions
• Motor and battery performance issues
• Mechanical or electrical failures
• Accidental damage (for Comprehensive and Premium plans)
• Free replacement for defective components
• Priority repair service (for Premium plans)

 

 

6. What’s Not Covered?

The extended warranty does not cover:

• Cosmetic damage (scratches, dents, etc.)
• Damage due to misuse, negligence, or unauthorized repairs
• Lost or stolen products
• Consumable parts such as brake pads, tires, and chains (unless explicitly covered under Premium plans)

 

 

7. How to File a Warranty Claim

If you experience an issue covered under the extended warranty, follow these steps:

1. Contact our support team at support@tygerclaw.com or call [your customer service number].
2. Provide your product details, proof of purchase, and a description of the issue.
3. Follow the instructions provided by our service team for repair, replacement, or further assistance.

 

 

8. Refund & Transfer Policy

• Extended warranties are non-refundable unless canceled within 14 days of purchase.
• Warranties are transferable if you sell or gift the product, but require prior approval from TygerClaw.

 

 

By choosing TygerClaw’s Extended Warranty, you ensure long-term reliability and hassle-free support for your e-bike. Thank you for choosing TygerClaw!